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Terms & Conditions
Unitedau Casino operates under a Curaçao eGaming licence. All transactions are protected by 128-bit SSL encryption, and every game uses certified random number generators audited by independent laboratories.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and Unitedau Casino in relation to your use of the website, account services, games and related features. By accessing the website or creating an account, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you should not use the website.
Additional rules may apply to particular games, promotions, payment methods, competitions or other services. Those rules will be made available where relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general term, the specific rule will apply to the relevant service or activity.
Unitedau Casino may update these terms from time to time to reflect changes to the website, services, legal requirements or business practices. The current version will be published on this page. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms.
Eligibility and lawful use
You must meet all applicable legal requirements before using an online gambling service. You are responsible for checking whether online gambling is permitted in your location and for complying with the laws that apply to you. Access may be restricted in certain jurisdictions, and Unitedau Casino may refuse or limit access where required by law or by its operating policies.
You must be of the minimum legal gambling age applicable to your location. You must not use the website if you are underage, self-excluded, subject to a gambling restriction, or otherwise prohibited from gambling. You must not use the website for illegal purposes, including fraud, money laundering, identity misuse, collusion or any activity intended to interfere with the fair operation of the service.
2. Accounts, identity and security
Some features may require you to create a personal account. You agree to provide information that is accurate, current and complete, and to update it when circumstances change. An account must be registered in your own name and must not be created or operated on behalf of another person.
You may only maintain accounts in accordance with the rules displayed on the website. Duplicate, linked or unauthorised accounts may be restricted, suspended or closed. If you believe that an account has been created in error or that more than one account is associated with you, you should stop using the relevant accounts and contact the available support channel through the website.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Do not share your password, payment credentials or verification codes with another person. Unitedau Casino may ask you to complete identity, age, source-of-funds or other verification checks before allowing access to certain functions.
- Provide genuine information and documents when requested.
- Use only payment methods that belong to you or that you are authorised to use.
- Keep your account credentials secure and notify the website promptly if you suspect misuse.
- Do not sell, transfer, lend or otherwise give another person access to your account.
- Do not use software, devices or methods designed to manipulate games, transactions or website functions.
Verification procedures may delay access to an account, withdrawals or other services. Information supplied for verification may be checked against appropriate records and handled in accordance with the Privacy Policy. If requested information is not provided, Unitedau Casino may be unable to provide or continue providing some services.
3. Games, deposits, withdrawals and promotions
Games are provided for entertainment and are subject to the rules displayed for each game. Outcomes are determined by the relevant game systems and are not guaranteed. You accept the risks associated with gambling and understand that you may lose money. You should only wager money that you can afford to lose.
Before placing a wager, check the game information, stake details, available balance and any applicable rules. A wager may not be cancelled after it has been accepted, except where the game rules, technical circumstances or applicable requirements provide otherwise. If a technical error affects a game or transaction, Unitedau Casino may take reasonable steps to correct the error and settle the affected activity fairly.
Payments and balances
Deposits and withdrawals are subject to the payment options, verification checks and instructions shown on the website. You are responsible for ensuring that payment information is correct and that your financial institution permits the transaction. A transaction may be declined, delayed, reversed or restricted for security, compliance, technical or other legitimate reasons.
Your account balance is not a bank account and should not be treated as a savings facility. You must not deposit funds for unlawful purposes or attempt to use the website to conceal the source of money. Unitedau Casino may review transactions and may request further information before processing a payment or withdrawal.
Any displayed processing information, fees, minimums, maximums or other payment conditions may vary by method and may be subject to change. The terms shown at the time of a transaction will generally apply, subject to verification and applicable law.
Promotions and offers
Promotions, bonuses and special offers may have separate terms, eligibility requirements, expiry dates, wagering conditions and account restrictions. You should read those terms before accepting an offer. Unless expressly stated otherwise, only one person, household, device or payment method may qualify where an offer is limited in that way.
Unitedau Casino may correct, withdraw or amend an offer where there has been an obvious error, technical issue, misuse or breach of the relevant promotional terms. Promotional benefits may be withheld or removed where activity is considered abusive, fraudulent or inconsistent with the purpose of the offer.
4. Responsible gambling, suspension and legal information
Unitedau Casino supports informed and responsible gambling. Gambling should remain an enjoyable leisure activity, not a way to make money or recover losses. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, tired, under the influence of alcohol or drugs, or trying to solve financial problems.
- Decide how much time and money you can afford to spend before starting.
- Keep gambling separate from essential household spending.
- Never chase losses or increase stakes to try to recover money.
- Use available account controls, deposit limits, time-outs or self-exclusion tools where appropriate.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
You may request restrictions or closure of your account through the support options made available on the website. A self-exclusion or account closure request should be treated seriously. You must not attempt to open or use another account to avoid a restriction. Account controls may not take effect immediately in every circumstance, so you should stop gambling as soon as you decide that a break or exclusion is needed.
Suspension and closure
Unitedau Casino may suspend, restrict or close an account where it reasonably believes that a user has breached these terms, provided inaccurate information, failed verification, engaged in suspicious or unlawful activity, misused a promotion, or created a risk to the integrity or security of the website. Access may also be restricted for maintenance, technical reasons, legal requirements or responsible gambling concerns.
If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. Funds associated with fraud, unlawful conduct or a breach of these terms may be withheld where permitted. You remain responsible for obligations that arose before the account was closed.
Website availability and liability
The website and its services are provided subject to availability. Unitedau Casino does not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device or connection. You are responsible for maintaining suitable equipment, software and internet access.
To the extent permitted by law, Unitedau Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment services, unauthorised access caused by your failure to protect account details, or your breach of these terms. Nothing in these Terms & Conditions excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.
These Terms & Conditions are intended to operate consistently with applicable Australian consumer protection, gambling, privacy and other laws. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Questions about these terms should be directed through the contact or support options published on the website.